Shipping policy
Shipping Policy
Last updated: 15 September 2026
At Jerry, we want to make getting your new mouse as simple as possible. This Shipping Policy explains how we process, ship and deliver your order.
1. Shipping Within Australia
We currently offer shipping across Australia.
Shipping costs and available delivery options will be displayed at checkout before you complete your purchase.
Where applicable, we may offer free shipping promotions, which will be clearly stated on our website.
2. Order Processing
Orders are generally processed and prepared for dispatch within 1–3 business days after your order is placed.
Orders placed on weekends or public holidays will generally be processed on the next business day.
During busy periods, product launches or promotional events, processing times may take a little longer.
Once your order has been dispatched, you will receive a shipping confirmation and tracking information where available.
3. Delivery Times
Delivery times vary depending on your location and the shipping service selected at checkout.
As a general guide:
- Metro areas: approximately 2–5 business days
- Regional areas: approximately 3–7 business days
- Remote areas: delivery may take longer
These timeframes are estimates only and are not guaranteed.
4. Tracking Your Order
Once your order has been dispatched, we will provide tracking information where available.
You can use the tracking details provided to follow your delivery directly through the relevant shipping provider.
Please allow some time for tracking information to become active after your order has been dispatched.
5. Incorrect or Incomplete Addresses
Please make sure your shipping details are correct before completing your order.
If you provide an incorrect or incomplete address and your order has already been dispatched, additional shipping costs may apply if the parcel needs to be redirected or re-shipped.
If you notice an error in your address after placing your order, contact us as soon as possible at:
While we'll do our best to help, we cannot guarantee that an address can be changed after an order has been dispatched.
6. Delayed or Lost Orders
Once your order has been handed to the shipping carrier, delivery times may be affected by circumstances outside of our control, including carrier delays, weather, public holidays or other unforeseen events.
If your order appears to be significantly delayed or is marked as delivered but you have not received it, please contact us at foldwithjerry@hotmail.com and we'll do our best to assist.
7. Damaged Packages
Please inspect your package when it arrives.
If your Jerry arrives damaged or appears to have been damaged during transit, please contact us as soon as possible with your order number and photos of the packaging and product.
We'll assess the issue and work with you to find an appropriate solution.
8. International Shipping
At this time, Jerry's shipping availability may be limited to selected countries.
If international shipping is available for your location, the available shipping options and costs will be displayed at checkout.
International customers are responsible for any applicable customs duties, taxes, import fees or other charges imposed by their country.
9. Contact Us
If you have any questions about your order or shipping, please contact us:
Jerry
Email: foldwithjerry@hotmail.com